2007 Newsroom

• 01 Dec 2007
  Tech Decisions
  
  An insurer never knows who is trying to reach its customer contact center or from where. Carriers need a combination of existing, improved, and new technology to enhance their contact center performance and allow all their customers to "phone home."
  
  
• 10 Sep 2007
  The Big Divide in Tech Support
  
  Top executives get hands-on, 24/7 assistance while the rank and file have to call India.
  
  
• 27 Aug 2007
  Consulting Company Moves HQs to Austin
  
  A customer service consulting company that got its start in New York has moved to Austin to tap into what it sees as thic city's high entrepreneurial energy.
  
  
• 16 Mar 2007
  Outsourcing Executive Interview with Alton Martin
  
  In the following interview, COPC Inc. co-founder and CEO, Alton Martin addresses a number of questions fundamental to the outsourcing process.