Newsroom

27 Aug 2007

Consulting Company Moves HQs to Austin Click here to view the on-line article in Austin Business Journal.

Consulting Company Moves HQs to Austin

A customer service consulting company that got its start in New York has moved to Austin to tap into what it sees as this city's high entrepreneurial energy.

Customer Operations Performance Center Inc. has taken an office on the second floor of the Heartland Plaza office building just west of downtown for its new headquarters. The company's 10 administrative staff, including CEO Alton Martin, have relocated from New York. Launched in 1996, today COPC has a consultant staff of nearly 100 people around the globe.

Martin says he expects COPC will double its staff in the next few years. In Austin alone, the administrative personnel should hit 20 in the next year.

COPC provides consulting, training and certification services to buyers and providers of customer service, customer call centers and process outsourcing operations.

"Positioning COPC Inc.'s headquarters here in Austin seemed like a prime opportunity for a real synergistic relationship with our host city," says Martin.

Austin's reputation as a leading service market coupled with an ever-expanding labor pool and a critical mass of client companies helped seal the deal to relocate, he adds.

COPC Inc.'s current clients with Austin operations are Harte-Hanks Inc., Apple Inc. and Transworks Minacs. The company is also actively involved in the Austin Call Center Alliance.

Beyond relocating its base to Austin, COPC will also start holding most of the company's North American management training classes here. In 2008 alone, the company expects to bring in about 400 attendees for these sessions.

For additional information, please contact Heather Beckel Guntert at 512-288-4054 or email to heather@iandocom.com.