Check out the latest COPC Inc press releases.
Looking to improve overall customer satisfaction scores and call center sales, Circuit City Stores, Inc. (CC) asked COPC Inc. to assess their processes and implement programs designed to improve customer relations and drive sales.
Driven by dedication to operational excellence, Citigroup Global Services Ltd. (CGSL) utilized the COPC® Performance Management Framework to help achieve the goals of the organization’s Balanced Scorecard initiative, namely to determine, measure, and manage key business drivers to improve overall performance.
With consumer-directed healthcare changing the fundamentals of the business, the insurance industry must become focused on responsiveness to individual consumer members. BlueCross BlueShield of Western New York took bold steps to boost its service levels in just one year.
Striving for excellence in customer service, Genesys Conferencing (GNS) implemented the COPC-2000® CSP Standard to define the organization’s performance goals, reduce costs and raise the standard of service to its customers.