2002 Newsroom

• 22 Oct 2002
  COPC Launches Pilot Programs for Vendor Management Organization (VMO) Version of COPC-2000® Standard
  
  General Motors and American Express are the first to begin implementing the COPC-2000® VMO Standard, which covers the outcomes, processes and results areas outsourcing management teams need to deliver consistently high performance from their outsourcing initiatives.
  
  
• 06 Aug 2002
  Talisma Achieves COPC Certification
  
  Talisma Corporation, a leading provider of CRM and outsourced technical and customer support services, today announced its Bangalore based inbound contact center operations have shown among the best progress in the shortest timeframe to date, by any organization using COPC, the leading authority in customer intensive operations. With this milestone, Talisma has become one of the first inbound tech support centers in India to get the conditional certification.
  
  
• 29 Jul 2002
  TransWorks is the World's First Company to Receive Certification to the COPC-2000® Standard (Release 3.2)
  
  This certification is applicable to TransWorks' Mumbai based Call Center which provides Voice and Web-based Customer Support Services to several Fortune 500 Companies.
  
  
• 23 Jul 2002
  COPC Launches Vendor Manager Organization (VMO) Version of COPC-2000® Standard to Improve Global Best Practices for Fortune 100 Companies
  
  This release, called COPC-2000 VMO Standard, describes the outcomes, processes and results areas an outsourcing group requires to deliver consistently high performance from its outsourcing initiatives.
  
  
• 10 Jul 2002
  M1 is World's First Mobile Operator to Receive COPC-2000® Certification
  
  M1 has become the first mobile operator in the world to receive COPC-2000® certification for its customer contact centre.
  
  
• 08 Apr 2002
  Microdyne Outsourcing Receives COPC Certification
  
  Microdyne one of 35 contact centers worldwide to hold this prestigious certification
  
  
• 18 Jan 2002
  COPC Asia Pacific Inc. and PSB Certification Partnership to Boost Singapore Customer Contact Industry
  
  COPC Asia Pacific Inc, the US-based leader in customer contact operations, and PSB Certification, Singapore's leading certification authority, entered into a landmark partnership that is set to raise the bar of customer contact centres performance in Singapore.