Press Release

Press Information

FOR IMMEDIATE RELEASE
08 Apr 2002

Microdyne Outsourcing Receives COPC Certification

Microdyne one of 35 contact centers worldwide to hold this prestigious certification

Torrance, CA and Amherst, NY (April 2002) — Microdyne Outsourcing, a leading provider of third-party technical and customer support solutions to the high technology industry, today announced that it has obtained the COPC-2000® certification. The prestigious certification completes a rigorous audit process that confirms Microdyne's ability to deliver world-class quality services, and places it in the top one-half of one percent of all contact centers around the world.

"Quality and accuracy are among the most important differentiators between 'us and them'. While most contact centers present themselves as 'committed to quality', it is often more spin than reality, and their customers in effect pay a penalty. Microdyne's assurance of quality and accuracy for our clients and their customers has now been validated by this well-respected certification organization," says John M. Oakes, President of Microdyne Outsourcing. "Our commitment to quality processes helps sustain an atmosphere of growth and excitement at Microdyne. There aren't many call centers that can truly say that, and we are all proud of this accomplishment."

Microdyne has successfully implemented new client support programs using the COPC standards for more than a year, and is beginning the process to certify its other contact center locations. The company looks forward to becoming one of a select group of third-party solution providers to have multi-site certification.

Alton Martin, CEO of COPC, Inc. says, "Congratulations to Microdyne Outsourcing on this accomplishment. Their staff and management have done an excellent job implementing COPC, not in the spirit of 'compliance', but in the spirit of continuous improvement in operations, client satisfaction, and staff development. We recognize this achievement was garnered through a focus on results, and was realized only through the efforts of the entire team. COPC looks forward to working with Microdyne as they expand the Standard to additional locations."

ABOUT MICRODYNE OUTSOURCING

Headquartered in Torrance, California, Microdyne Outsourcing Inc. operates four contact centers with more than 1600 seats. In addition, the company provides electronic support, depot repair and reverse logistics solutions for technology companies. Microdyne was established over a decade ago and is a subsidiary of L-3 Communications. For more information about Microdyne Outsourcing, Inc., please visit www.microdyne.com.

For additional information, please email to info@copc.com.