Press Release

Press Information

FOR IMMEDIATE RELEASE
29 Jul 2002

TransWorks is the World's First Company to Receive Certification to the COPC-2000® Standard (Release 3.2)

MUMBAI, India, July 29 /PRNewswire/ -- TransWorks (www.transworks.com), one of India's leading Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) service provider today announced that it has become the First Company in the World to have its e-Services certified and its Outbound Telesales services conditionally certified to the COPC-2000® Standard (Release 3.2). This certification is applicable to TransWorks' Mumbai based Call Center which provides Voice and Web-based Customer Support Services to several Fortune 500 Companies.

The COPC-2000® Standard (www.copc.com) was written in 1995 by a core group of users of call center services and associated distribution fulfillment operations, including representatives from American Express, Dell Computer Corp., Microsoft, L.L.Bean, Bell South. The Malcolm Baldrige National Quality Award criteria and framework were used as the basis for the standard.

On completion of the final certification audit, COPC Chairman Cliff Moore said, "TransWorks today occupies a unique position in the CRM space as the first Company in the World to receive COPC-2000® Standard (Release 3.2) certification for its services. The Indian Call Center industry is maturing rapidly and we are extremely glad to be part of this revolution."

"At TransWorks we are committed to building a culture that is fundamentally committed to providing High quality Service on a consistent basis. The COPC Standard forms the foundation of our global services delivery platform," said Prakash Gurbaxani, CEO of TransWorks. "The COPC standard for us is not just a plaque on the wall, but a way of life. As we rapidly ramp-up and add several new Fortune 500 companies to our client portfolio, we believe that COPC's World Class processes will help us to consistently surpass Client and End-user expectations."

"We wanted to benchmark ourselves against the best-in-the world in terms of processes and practices, and the COPC-2000® Standard (Release 3.2) helped us achieve this," stated Sharad Junghare, Sr. VP of Operations at TransWorks. "The certification has helped TransWorks reiterate its position as a leading player in the CRM/ BPO services space."

About TransWorks

TransWorks (http://www.transworks.com) is one of India's leading outsourcing companies operating in the Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) space. TransWorks provides a complete blend of CRM services -- inbound customer service, including technical support, email/web-chat support, outbound telemarketing & collections calling to Fortune 500 companies. Its BPO services include transaction processing, financial accounting and human resource (HR) related services that support customers 24 hours a day, seven days a week. TransWorks has offices and operations in Mumbai and Bangalore in India as well as in Omaha, NE and Sunnyvale, CA.

For additional information, please email to info@copc.com.