Press Release

Press Information

FOR IMMEDIATE RELEASE
22 Oct 2002

For additional information, please email to info@copc.com.

COPC Launches Pilot Programs for Vendor Management Organization (VMO) Version of COPC-2000® Standard

Amherst, NY (October 22, 2002) — Customer Operations Performance Center Inc. (COPC), the leading performance management organization for the customer contact industry, today launched the initial implementations of the Vendor Management Organization (VMO) version of the COPC-2000® Standard. General Motors and American Express are the first to begin implementing the COPC-2000® VMO Standard, which covers the outcomes, processes and results areas outsourcing management teams need to deliver consistently high performance from their outsourcing initiatives.


"COPC welcomes both American Express and General Motors as among the first firms to use the COPC-2000 VMO Standard program," said COPC's Chairman, Cliff Moore. "The VMO Standard incorporates the best practices and measurement areas that drive high performance of the outsourcing teams and the vendors they use. The VMO Standard was developed based on input from major buyers and providers of services including Microsoft, Levi Strauss & Co., General Motors, American Express and Convergys. Using the VMO Standard will improve the end-user experience, while also improving operational performance and efficiency in the supply chain from the buyers through to the third-party providers."

The COPC-2000 VMO Standard directly addresses the needs of firms who use third-party suppliers by providing a consistent structure for key processes and measurement areas. The COPC-2000 VMO Standard drives proactive management of the supplier base, lowers outsourcing management costs and improves internal client satisfaction. The COPC-2000 VMO Standard equips outsourcing management teams with key management tools including supplier assessment methodology and measurement reporting.

"The COPC-2000 VMO Standard will strengthen the management practices and performance of outsourcing efforts," said Alton Martin, CEO of COPC Inc. "COPC is drawing on its years of experience and knowledge of the outsourcing industry to provide buyers with the necessary tools to improve the performance of the entire supply chain."