2003 Newsroom

• 19 Dec 2003
  Legend Company is First Contact Center in China to Achieve Certification to the COPC-2000® Standard
  
  Customer Operations Performance Center Inc. (COPC) announces the certification of Legend Company to the COPC-2000® Standard.
  
  
• 03 Dec 2003
  Inwoo Tech CRM Service Center is First Korean Outsourced Call Center to Achieve Certification to the COPC-2000® Standard
  
  This certification is for the Inwoo Tech CRM Service Center, providing call center services for the Microsoft Technical Support Center.
  
  
• 28 Oct 2003
  CTI Movil Certified to COPC-2000® Standard
  
  Customer Operations Performance Center Inc. (COPC) announces the certification of CTI Movil's "Direccion de Servicios al Cliente de CTI", a group comprised of Customer Contact Center Services, Collections and Customer Service Walk-Ins.
  
  
• 28 Oct 2003
  CTI Móvil Certificó COPC-2000® Standard
  
  Customer Operations Performance Center Inc. (COPC) anunció que la “Dirección de Servicios al Cliente” de CTI Móvil, una compañía de servicios de telefonía celular, que provee servicios de contacto remoto con clientes, cobranzas y locales de atención personalizada a sus clientes, ha certificado la Norma COPC-2000®.
  
  
• 17 Sep 2003
  JP Morgan Chase Engages COPC for Benchmark Review of Credit Card Services Group
  
  JP Morgan Chase selected COPC to review this large scale inbound / outbound facility and assist the firm to provide high performance and consistency using the COPC-2000® Standard.
  
  
  
• 08 Sep 2003
  Microsoft Corporation Re-certifies Three Contact Center Locations to COPC-2000® Standard
  
  Microsoft's CSS organization first adopted the COPC-2000® Standard as a key performance improvement initiative in February of 2000.
  
  
• 08 Sep 2003
  Two NEC Fielding Contact Centers in Japan Obtain Certification to COPC-2000® Standard in Record Time
  
  As the first field service organization to implement the COPC-2000® certification process, NEC Fielding, the field service subsidiary of NEC Corporation, has demonstrated its commitment to consistent and exceptional customer service.
  
  
• 28 Apr 2003
  Carlson Leisure Travel Services Makes History by Achieving COPC-2000® Standard Certification
  
  Carlson Leisure Travel Services — one of today's top service providers for credit card companies, financial institutions and others in travel fulfillment loyalty programs — has made history by achieving COPC-2000® Standard Certification for both its Boise, ID and St. Louis, MO call centers in only eleven months.
  
  
• 11 Feb 2003
  Convergys New Glasgow Awarded COPC-2000® Standard Certification
  
  Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, today announced that it is the first call centre in Nova Scotia to earn the COPC-2000® Standard Certification.
  
  
• 27 Jan 2003
  General Motors and American Express Complete COPC Pilot Programs for VMO Version of COPC-2000® Standard
  
  General Motors and American Express have successfully completed Baseline Assessments of the Vendor Management Organization (VMO) version of the COPC-2000® Standard. General Motors and American Express were the first to begin implementing the COPC-2000 VMO Standard, which covers the outcomes, processes and results areas outsourcing management teams need to deliver consistently high performance from their outsourcing initiatives.