Press Release

Press Information

FOR IMMEDIATE RELEASE
11 Feb 2003

Convergys New Glasgow Awarded COPC-2000® Standard Certification

(New Glasgow, Nova Scotia; February 11, 2003) - - Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, today announced that it is the first call centre in Nova Scotia to earn the COPC-2000® Standard Certification.

COPC-2000® Standard Certification is awarded to customer contact centres that meet all 32 requirements of the Standard and demonstrate high operational performance in the areas of planning, service and quality delivery, and efficiency, following a rigorous audit process. Designed specifically for customer contact and fulfillment centres by leading companies that outsource customer service, sales, and technical support, such as American Express, Microsoft, Compaq, Dell, Novell and Intel, the COPC-2000® Standard is recognised on five continents as the leading standard for excellence in customer service.

Martin DeGhetto, general manager for Convergys' Technical Support Services (TSS) said, "Our employees have worked very hard to earn the COPC-2000® Standard in only a year of operations in New Glasgow. We see today's award as a milestone in providing excellent support to our clients' customers. We look forward to continued success in Nova Scotia."

Convergys will mark this historic achievement with an award presentation on Thursday, February 13 at 1 p.m. The event is open to the media.

Scott Flewelling, co-founder of COPC Canada Inc. and head of the new COPC branch in Nova Scotia, said, "Congratulations to Convergys New Glasgow on this accomplishment. More and more large outsourcers of contact centre services require COPC-2000® Standard Certification of their suppliers. I'm pleased that we now have a third-party Customer Service Provider in the Eastern Provinces with that designation."

Launched in October 2001, Convergys New Glasgow is a 33,000 square foot facility that supports the TSS business unit of Convergys. The site operates 365 days per year providing customer service and technical support via telephone and e-mail to customers of Convergys' Fortune 500 technology clients.

Operating in Canada since 1994, Convergys employs over 10,000 people in nine contact centres coast to coast in Halifax and New Glasgow, Nova Scotia, Winnipeg, Manitoba, St. John's, Newfoundland, Ottawa and Welland, Ontario, Kamloops, British Columbia, and two in Edmonton, Alberta.

About COPC

Headquartered in Amherst, New York, COPC Inc. is the leading authority on customer intensive operations such as customer contact centers and fulfillment services. COPC is authorized to issue certification to the COPC-2000® Standard, a comprehensive operations performance standard that specifies minimum operational requirements in critical functional areas that are important to end users and clients. COPC services clients on a worldwide basis and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa, the United Kingdom and the United States.

COPC Canada is headquartered in Ottawa, Ontario and has a branch office in Halifax Nova Scotia.

The COPC-2000® Standard was developed in 1995/96 by individuals from Microsoft, Motorola, Dell, American Express, L.L. Bean, and other customer-focused companies that were concerned with the level of service quality provided to customers by customer service provider organizations. More than 300 locations in 30 countries are using the Standard to improve performance in sales, customer care, technical support, distribution, and customer acquisition. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, manufacturing, telecommunications and consumer products.

About Convergys

Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys (tm) employs more than 44,000 people in 46 customer contact centres and in our data centres and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys, Geneva, and the Convergys logo are trademarks of Convergys Corporation.)

For additional information, please email to info@copc.com.