Press Release

Press Information

FOR IMMEDIATE RELEASE
03 Dec 2003

For additional information, please email to info@copc.com.

Inwoo Tech CRM Service Center is First Korean Outsourced Call Center to Achieve Certification to the COPC-2000® Standard

Amherst, NY — Customer Operations Performance Center Inc. (COPC) announces the certification of Inwoo Tech Inc., the first professional call center outsourcing company in Korea to be certified to the COPC-2000® Standard. This certification is for the Inwoo Tech CRM Service Center, providing call center services for the Microsoft Technical Support Center.

"While pursuing COPC Certification, we have implemented the solid and systematic operation management system for service and quality of our call center while maximizing our efficiency. In addition, COPC certification has helped us increase our sales and attain new clients," said Mr. Hwang, Chief Marketing Officer of Inwoo Tech.

COPC-2000® Standard is a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations ensuring Contact Center Excellence for in-house as well as outsourced call centers worldwide. The COPC-2000® Standard is the first and only certification process designed specifically for the needs of the Contact Center space, as opposed to standards developed for the manufacturing sector.

As the call center market in Korea rapidly expands, the investment in infrastructure and people also continues to increase. A major issue in the industry has been the lack of a specific standard and methodology for effective call center systems in this fast growing market. Inwoo’s COPC Certification is expected to encourage other call centers to adopt the COPC-2000® Standard as the benchmark to manage the service, quality and costs of call centers worldwide. In fact, several other call centers are pursuing COPC-2000® Standard Certification in Korea.

About Inwoo Tech, Inc.

Inwoo Tech Inc., founded in 1997, is the leading Customer Service and Solution provider with extensive qualifications to meet their clients’ needs. Inwoo provides the total solution for Customer Service such as technical support, customer support, customer DB management, telemarketing, web site management and localization services. They also provide professional consulting and solutions for building CRM and Data Warehouse.

About COPC

Headquartered in Amherst, New York Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and fulfillment services operations. COPC is authorized to issue certification to the COPC-2000® Standard, a comprehensive operation performance standard that specifies minimum operational requirements in critical functional areas. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa, United Kingdom, and the United States.

The COPC Standard was developed in 1995 by individuals from Microsoft, Motorola, Dell, American Express, L.L. Bean, Intel, and other customer-focused companies who were concerned with the level of service quality provided by Customer Service Providers (CSPs). Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.