2004 Newsroom

• 15 Dec 2004
  Americall Group, Inc. Embarks on Process Leading to Certification to the COPC-2000® Standard
  
  Americall Group, Inc. (AGI) has engaged COPC to conduct a baseline audit of their 200-seat customer service center in St. Louis, Missouri.
  
  
• 22 Nov 2004
  CallTech Sets Course for Certification to the COPC-2000® Standard
  
  CallTech, LLC, a Teleperformance USA Company, has engaged Customer Operations Performance Center Inc. (COPC) to conduct a baseline assessment of their customer service centers in Brownsville, Pennsylvania, and Columbus, Ohio.
  
  
• 28 Oct 2004
  Shanghai Wicresoft Earns Certification to the COPC-2000® Standard
  
  
  
  
• 14 Oct 2004
  APAC Customer Services, Inc. Takes Steps Toward Certification to the COPC-2000® Standard
  
  
  
  
• 11 Jun 2004
  Excellent-SNT First in Nordic Region to Initiate Call-Center Certification Process to COPC-2000® Standard
  
  
  
  
• 18 May 2004
  BlueShield of Northeastern New York Call Centers Recognized for Commitment to Excellent Customer Service
  
  
  
  
• 29 Apr 2004
  Carlson Leisure Travel Services Scores Extraordinary ROI and Highest Customer Satisfaction as Re-certification to the COPC-2000® Standard is Completed
  
  
  
  
• 28 Apr 2004
  COPC Joins with ICMI to Provide Comprehensive Training Program
  
  
  
  
• 18 Mar 2004
  COPC Inc. Appoints Roger Beattie as Business Development Director, Europe
  
  
  
  
• 12 Feb 2004
  Vsource® Becomes the First Company in Malaysia to Achieve COPC-2000® Standard Certification
  
  
  
  
• 06 Feb 2004
  SKY TV Engages COPC for Baseline Assessment of Contact Center Operations
  
  As a major satellite TV operator in Brazil, SKY TV engaged COPC to review these facilities and assist the firm to improve service, quality and consistency using the COPC-2000® Standard.
  
  
• 06 Feb 2004
  SUN Microsystems Engages COPC to Review European Customer Care Centers
  
  SUN Microsystems has engaged COPC to assess their European Customer Contact Centers in preparation for the COPC-2000® Standard Certification.
  
  
• 27 Jan 2004
  Trend Micro™ is the First Contact Center in Philippines to Achieve Certification to the COPC-2000® Standard
  
  
  
  
• 21 Jan 2004
  SR.Teleperformance Engages COPC for Baseline Assessments of Contact Centers Across the Americas
  
  SR.Teleperformance has engaged COPC Inc. with the aim of achieving COPC-2000® Certification of inbound contact centers in the USA, Mexico, and Argentina.
  
  
• 21 Jan 2004
  Scholastic Publishing and Media Engages COPC for Customer Service Performance Improvement Training
  
  Scholastic Publishing and Media has engaged COPC to oversee customer service sales skills training. As part of an ongoing Performance Improvement process, COPC will bring the framework of the COPC-2000® Standard to the Customer Service Group of Scholastic Publishing.