Press Release

Press Information

FOR IMMEDIATE RELEASE
21 Jan 2004

Scholastic Publishing and Media Engages COPC for Customer Service Performance Improvement Training

Amherst, NY - Customer Operations Performance Center Inc. (COPC) announces Scholastic Publishing and Media has engaged COPC to oversee customer service sales skills training. As part of an ongoing Performance Improvement process, COPC will bring the framework of the COPC-2000® Standard to the Customer Service Group of Scholastic Publishing. Scholastic, the largest children's publishing and media company, has consulted COPC on previous Performance Improvement projects.

Scholastic's mission is to produce reading, learning and child development tools and services of a superior quality that educate, stimulate and motivate children. Scholastic is confident the COPC engagement will enhance, assist, and continue Scholastic's promotion of excellence within the realm of childhood education through their focus on customer retention and improved customer satisfaction. The two-month engagement will be implemented in Scholastic's Jefferson City and Moberly, Missouri, internal, inbound, customer contact centers.

About Scholastic

Scholastic is a multimedia company who operates globally within education, entertainment, and the publishing business marketing to children, parents, and teachers. A highly trusted brand name with many businesses centered around education and learning, Scholastic's products and services include award-winning curriculum software, television shows, videos, magazines, books and toys marketed through school and home, including the Internet, direct mail, telemarketing call centers and sales forces.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa, United Kingdom, and the United States. The COPC Standard was developed in 1995 by individuals from American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola, Novell, and other customer-focused companies who were concerned with the level of service quality provided by Customer Service Providers (CSPs). Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information, please email to info@copc.com.