Press Release

Press Information

FOR IMMEDIATE RELEASE
14 Oct 2004

APAC Customer Services, Inc. Takes Steps Toward Certification to the COPC-2000® Standard

Amherst, NY — Customer Operations Performance Center Inc. (COPC) today announced that APAC Customer Services, Inc. has engaged COPC to conduct a baseline assessment of its inbound customer service center in Tucson, Arizona. Headquartered in Deerfield, Illinois, APAC is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics, and travel and hospitality.

COPC was selected to assist APAC in driving sustained improvement in operational performance at its 600-seat Tucson center by implementing the rigorous metrics and processes required for certification to the COPC-2000® Standard.

"APAC Customer Services, Inc. is committed to quality interactions and continuous improvement in its processes and we value COPC's expertise," said Robert J. Keller, APAC Chief Executive Officer.

In over 700 field assessments, the COPC-2000® Standard has been proven to provide management with the information needed to improve service, quality, and customer satisfaction levels while reducing costs.

"Our partnership with COPC demonstrates our strong commitment to excellence and our clients' success. Achieving COPC certification will further strengthen APAC’s industry leadership," Keller said.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC-2000® Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the COPC-2000® Standard to improve performance, reduce costs, and increase customer satisfaction.

For additional information about COPC Inc., please email to info@copc.com.

About APAC Customer Services, Inc.

APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 and headquartered in Deerfield, Illinois, the company employs approximately 10,000 people and maintains 26 customer interaction centers.

For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com.