Press Release

Press Information

FOR IMMEDIATE RELEASE
28 Oct 2004

Shanghai Wicresoft Earns Certification to the COPC-2000® Standard

Amherst, NY - Customer Operations Performance Center Inc. (COPC) announces the certification of Shanghai Wicresoft Co., Ltd. to the COPC-2000® Standard.

COPC-2000® Standard is the first and only certification process designed specifically for the needs of contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations it ensures Contact Center Excellence worldwide.

Following an extensive audit to determine adherence to comprehensive contact center operation performance guidelines, Wicresoft was found to be in compliance with the COPC-2000® Standard which establishes minimum operational requirements in critical function areas of the industry. Attainment of the COPC-2000® Standard recognizes the effectiveness, quality, and integrity of Wicresoft's contact center based on a stringent set of international performance standards that represents the best practices in the contact center industry.

Upon completion of thirteen months of preparation and the successful certification audit, Ingrid Wang, president of Shanghai Wicresoft was generous in her praise of COPC staff and the benefits of certification.

"I would like to express sincere thanks for your input of time, diligence, and expertise over the past months", said Wang. "Your advice and help guided us step-by-step on the road to success. Achieving certification to the COPC Standard is a key step in Wicresoft's drive towards operation internationalization and business globalization. It also leads us to a new stage of competition."

About Wicresoft Co., Ltd.

Launched in April 2002 as a joint venture of Microsoft and the Shanghai Alliance Investment Co. Ltd., Shanghai Wicresoft is involved in marketing software services, outsourcing services to large multi-national corporations, and the developing proprietary application products for both Chinese and international customers. The company also provides technical support for Microsoft's Windows and Office software packages worldwide.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information, please email to info@copc.com.