Press Release
Announcement
FOR IMMEDIATE RELEASE
22 Nov 2004
CallTech Sets Course for Certification to the COPC-2000® Standard
Amherst, NY - CallTech, LLC, a Teleperformance USA Company, has engaged Customer Operations Performance Center Inc. (COPC) to conduct a baseline assessment of their customer service centers in Brownsville, Pennsylvania, and Columbus, Ohio.
With call center locations in Ohio, Indiana, Pennsylvania, Florida, Georgia and South Carolina, CallTech's staff of over 3,400 provides customer service, technical support and sales support to a diverse range of clients.
A member of the Teleperformance group, CallTech is headquartered in Columbus, Ohio, and is recognized as a leading provider of outsourced contact center services. As part of the Teleperformance strategy to drive consistency and optimize operational efficiency capabilities, CallTech selected COPC to assist them by implementing the performance improvement processes required for certification to the COPC-2000® Standard.
About COPC
Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.
The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.
For additional information, please email to info@copc.com.