Press Release

Announcement

FOR IMMEDIATE RELEASE
15 Dec 2004

Americall Group, Inc. Embarks on Process Leading to Certification to the COPC-2000® Standard

Amherst, NY - Customer Operations Performance Center Inc. (COPC) announces that Americall Group, Inc. (AGI) has engaged COPC to conduct a baseline audit of their 200-seat customer service center in St. Louis, Missouri. The initial assessment is scheduled for February 2005, with an anticipated certification date of May 2006.

AGI is headquartered in Naperville, Illinois and is a leading provider of outsourced Customer Relationship Management and Telemarketing services for Fortune 500 companies. The group operates contact centers across the United States and multiple offshore locations in the Dominican Republic and Mexico. AGI is a subsidiary of Paris, France-based SR.Teleperformance whose goal is to adopt the COPC-2000® Standard across the SR.Teleperformance Group in North and South America.

"Anyone in customer relationship management and teleservices knows these are highly competitive industries," said AGI CEO, George Kestler. "Only through innovation and a firm commitment to high quality customer service can a company hope to consistently set itself apart from the competition. That's just what Americall Group Inc. has been doing since its establishment in 1984. It has been able to maintain a competitive edge by providing progressive solutions to helping its clients become more successful. Now, with its proven record of providing management with information needed to drive sustained improvement in operational performance, we anticipate certification to the COPC-2000® Standard to not only enhance AGI's operational performance, but to provide a sustained level of quality and consistency that marks an industry leader."

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information, please email to info@copc.com.