2005 Newsroom
- 21 Dec 2005
TrailBlazer Health Enterprise Begins Multi-Site COPC Certification Engagement
TrailBlazer, one of the largest contractors in the United States for Medicare Part A and Part B, views COPC-2000® certification as integral to maintaining its position as a leader in administration of Medicare customer service programs.
- 05 Dec 2005
Palmetto GBA Commits to COPC Certification
Palmetto GBA has engaged COPC to work with its Center for Medicare and Medicaid Services (CMS) beneficiary services call center operations located in Florence, South Carolina and Columbia, South Carolina.
- 03 Oct 2005
General Motors CARS Group Becomes First Vendor Management Organization Certified to the COPC-2000 VMO Standard
GM's Customer and Relationship Services (CARS) group has successfully completed the process for certification to the COPC-2000 VMO Standard.
- 04 Aug 2005
Carlson Leisure Travel Services Cites COPC Framework and Six Sigma Continuous Improvement Methodology as Key to Growth Following Re-Certification to the COPC-2000® Standard
Carlson Leisure Travel Services (CLTS), the leading travel fulfillment provider for credit card companies, financial institutions, and fulfillment loyalty programs, continues its commitment to quality customer service with re-certification for 2005 to the COPC-2000® Standard, sustaining certification for the third consecutive year.
- 10 Jun 2005
COPC Standards Committee Launches Release 4.0 - The New Framework for CSPs Achieving Certification to the COPC-2000® and COPC-2000 Gold Standards
Release 4.0 of the Standards introduces a narrower, deeper approach to process improvement and profitability.
- 06 Jun 2005
COPC Standards Committee Releases New Framework for Customer Service Providers Achieving Certification to the COPC-2000® and COPC-2000 Gold Standards
Release 4.0 of the Standards introduces a narrower, deeper approach to process improvement and profitability.
- 01 Jun 2005
COPC Engaged by Amazon for High Performance Management Techniques Training
The training is designed to help companies better manage and garner results from their outsourcing initiatives by using a consistent set of management practices for all contact center-related activities.
- 01 Jun 2005
Monster Engages COPC for Customer Service Provider Training
Monster, the web's largest global careers network, has entered into a CSP training engagement with Customer Operations Performance Center Inc. (COPC). The training, which will focus on Monster's 140-seat North American operation, targets the optimization of contact center operational performance.
- 16 May 2005
Canon Hong Kong Engages COPC to Perform Baseline Assessment of Process Operations
The assessment of its inbound/outbound customer contact center, conducted by COPC Asia Pacific, is the preliminary step in CHK's pursuit of certification to the COPC-2000® Standard.
- 03 May 2005
Accenture's Bangalore, India Operations Becomes First Globally to Achieve Certification to COPC-2000 CSP Gold Standard
Customer Operations Performance Center, Inc. (COPC) announces that Accenture's customer contact center in Bangalore, India has become the first location, worldwide, to earn certification to the COPC-2000 CSP Gold Standard.
- 02 May 2005
Ventura Achieves Certification to COPC-2000® Standard
Customer Operations Performance Center Inc. (COPC) announces Ventura's certification to the COPC-2000® Standard.
- 25 Apr 2005
Konica Minolta Printing Solutions Engages COPC for Benchmark Review of European Customer Support Center
Konica Minolta Printing Solutions Europe B.V. (Konica Minolta) has engaged COPC International Inc. to conduct a benchmark review of its 75 seat inbound/outbound customer Service Center located at the company's European headquarters in Nieuwegein, The Netherlands.
- 25 Mar 2005
EDS Sets Course for Certification to the COPC-2000® Standard
Business and technology applications giant, EDS, has begun the process of certification to the COPC-2000® Standard.
- 22 Feb 2005
Vinciti AQ Successfully Completes Certification to the COPC-2000® Standard
Continuing in their commitment to focus on process and customer satisfaction backed by systemic improvement, Vinciti AQ began the certification process in September 2004 and received full certification on December 12, 2004.
- 13 Feb 2005
DB Dialog Engages COPC to Perform Baseline Assessment of Process Operations
DB Dialog has engaged COPC International Inc. to perform a Baseline Assessment of its 2,000-seat call center in Berlin, Germany.
- 08 Feb 2005
COPC to Provide Project Management and Training for BT Global
BT Global Services, headquartered in London, UK, has entered into a performance improvement engagement with COPC International Inc., which includes project management and training.
- 05 Feb 2005
Arvato Direct Services Pursuing Certification to COPC-2000® Standard
Arvato Direct Services' Herzebrock-Clarholz, Germany call center has engaged COPC International Inc. to begin a baseline assessment for certification to the COPC-2000® Standard.
- 02 Feb 2005
XCeed Contact Center Begins Process Toward Certification to the COPC-2000® Standard
Customer Operations Performance Center, Inc. (COPC) announces that Xceed, one of the largest contact centers in the southern Mediterranean region, has engaged COPC International Inc. to begin the assessment and training process pre-requisite to certification to the COPC-2000® Standard.
