Press Release

Press Information

FOR IMMEDIATE RELEASE
02 Feb 2005

XCeed Contact Center Begins Process Toward Certification to the COPC-2000® Standard

Amherst, NY - Customer Operations Performance Center, Inc. (COPC) announces that Xceed, one of the largest contact centers in the southern Mediterranean region, has engaged COPC International Inc. to begin the assessment and training process pre-requisite to certification to the COPC-2000® Standard. Initial baseline assessment is scheduled to begin May 3, 2005 at the company�s 400-seat call center located in Cairo, Egypt.

Xceed, the IT arm of Telecom Egypt, provides inbound/outbound call handling as well as automated customer support applications to 8.3 million customers. Certification to the COPC-2000� Standard is considered a strategic step toward pursuing the firm's vision: "To be the premier Egyptian company operating globally providing world-class Business Process Outsourcing services."

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.