Press Release

Announcement

FOR IMMEDIATE RELEASE
05 Feb 2005

Arvato Direct Services Pursuing Certification to COPC-2000® Standard

Amherst, NY - Customer Operations Performance Center, Inc. (COPC) announces that Arvato Direct Services' Herzebrock-Clarholz, Germany call center has engaged COPC International Inc. to begin a baseline assessment for certification to the COPC-2000® Standard.

Arvato Direct Services is one of the world's largest direct marketing service providers with more than 50 locations worldwide providing individual support for 35+ million customers. The firm is also a leading service provider with respect to customer relation management in Europe. Its German operation employs nearly 5,000 call center agents.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.