Press Release

Announcement

FOR IMMEDIATE RELEASE
08 Feb 2005

COPC to Provide Project Management and Training for BT Global

Amherst, NY- BT Global Services, headquartered in London, UK, has entered into a performance improvement engagement with COPC International Inc., which includes project management and training.

Part of the worldwide BT Group, this UK and European communications solutions provider with a global reach, is geared toward helping multi-site organizations master the complexity of business communication. Partnering with firms such as Cisco, Microsoft and Oracle, BT Global Services, has built and managed some of the largest, most complex ICT networks in the world.

COPC was selected by BT Global Services as a result of its expertise in contact center management and reputation as a major international consulting firm with proven results in driving ROI and performance improvement.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.