Press Release

Press Information

FOR IMMEDIATE RELEASE
13 Feb 2005

DB Dialog Engages COPC to Perform Baseline Assessment of Process Operations

Amherst, NY - DB Dialog has engaged COPC International Inc. to perform a Baseline Assessment of its 2,000-seat call center in Berlin, Germany. This assessment is the preliminary step in DBDialog's pursuit of certification to the COPC-2000® Standard.

DB Dialog is a specialist in inbound/outbound customer service for internal travel and rail services.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.