Press Release

Press Information

FOR IMMEDIATE RELEASE
22 Feb 2005

Vinciti AQ Successfully Completes Certification to the COPC-2000® Standard

Amherst, NY - Customer Operations Performance Center Inc. (COPC) announces the certification of Vinciti AQ, Inc. to the COPC-2000® Standard. The certification process requires an audit, conducted by professionals from COPC Inc., examining the center's performance against metrics established for key customer service related processes. Continuing in their commitment to focus on process and customer satisfaction backed by systemic improvement, Vinciti AQ began the certification process in September 2004 and received full certification on December 12, 2004.

Vinciti AQ is the result of a merger between Vinciti Networks and Absolute Quality, forming an organization featuring multiple, complimentary service offerings including highly sophisticated software testing, and managed technical services and support handled through the company's 350-seat call center operations. In addition to its corporate headquarters in Hunt Valley, Maryland, Vinciti AQ has locations in Phoenix, Arizona; Glasgow, Scotland; and Bangalore, India.

The COPC-2000® Standard is the first and only certification process designed specifically for the needs of contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations, it ensures Contact Center Excellence worldwide.

About Vinciti AQ, Inc.

Vinciti AQ is an international provider of outsourced technical support solutions, offering a full range of live and automated services through its state-of-the-art centers. Its extensive game testing, software testing and localization capabilities are integrated with web-based and traditional technical support services, providing clients with a full range of customer technical solutions.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.