Press Release

Announcement

FOR IMMEDIATE RELEASE
25 Mar 2005

EDS Sets Course for Certification to the COPC-2000® Standard

Amherst, NY - Customer Operations Performance Center, Inc. (COPC) announces that business and technology applications giant, EDS, has begun the process of certification to the COPC-2000® Standard.

EDS has engaged COPC International Inc. to work with its third party outsourcing, inbound/outbound call center operation, which employs upwards of 5000.

EDS, with its European headquarters in Bedfordshire, UK, ranks 87th among the Fortune 500, supporting the world's leading companies and governments in 60 countries. The firm provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance. Certification to the COPC-2000® Standard will facilitate EDS in continuing to provide its immense customer base with consistent, quality service.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.