Press Release

Announcement

FOR IMMEDIATE RELEASE
25 Apr 2005

Konica Minolta Printing Solutions Engages COPC for Benchmark Review of European Customer Support Center

Amherst, NY - Customer Operations Performance Center, Inc. (COPC) announces that Konica Minolta Printing Solutions Europe B.V. (Konica Minolta) has engaged COPC International Inc. to conduct a benchmark review of its 75 seat inbound/outbound customer Service Center located at the company's European headquarters in Nieuwegein, The Netherlands.

A recognized leader in the innovative development and manufacture of document printing solutions, Konica Minolta Printing Solutions Europe B.V. distributes its products through a network of e-commerce, resellers, retail and distribution partners.

Konica Minolta has a proven commitment to continually improving its process in order to provide clients with outstanding solutions extending from planning through execution. The COPC assessment, scheduled to begin in early April, 2005, will focus on Konica Minolta's internal operation, including customer care, technical support and service repair, as well as the performance of its outsource partners. In view of its reputation for delivering exceptional results in these areas, Konica Minolta has engaged COPC International Inc. to bring the benefits of implementing COPC best practices to the areas of cost improvements, enhanced service delivery, and increased customer satisfaction.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.