Press Release

Press Information

FOR IMMEDIATE RELEASE
03 May 2005

Accenture's Bangalore, India Operations Becomes First Globally to Achieve Certification to COPC-2000 CSP Gold Standard

Amherst, NY - Customer Operations Performance Center, Inc. (COPC) announces that Accenture's customer contact center in Bangalore, India has become the first location, worldwide, to earn certification to the COPC-2000 CSP Gold Standard. Accenture is a global management consulting, technology services and outsourcing company. This achievement by its Bangalore operation differentiates it as the first organization to achieve the highest level of certification awarded by COPC, the leading authority on operational excellence in customer contact center operations.

The COPC-2000 CSP Gold Standard was developed by leading buyers and providers of customer contact center services and details the requirements that a Customer Service Provider (CSP) must meet in order to ensure the quality of the products and services it delivers to end users and outsourcers. Unlike other Standards, the COPC-2000 CSP Gold Standard represents a comprehensive performance management system that has been proven to concurrently deliver high levels of service, quality, and efficiency.

According to Dibyendu Das, a consulting partner for QAI, COPC's affiliate in India, certified CSPs must not only have well-designed and deployed processes, they must also have achieved high levels of performance on a broad range of key metrics. "The COPC-2000 CSP Gold Standard requires significantly robust approaches and higher levels of performance in order to successfully qualify for certification," said Das.

"We applaud Accenture's achievement," stated COPC CEO, Alton Martin. "Certification to the COPC-2000 CSP Gold Standard carries with it a level of recognition that distinguishes high-performing CSPs as among the best in the world, while providing the industry with a model to use to drive high performance."

About Accenture

Accenture is a global management consulting, technology services and outsourcing company committed to delivering innovation. With more than 110,000 people in 48 countries, the company generated net revenues of $13.67 billion (US) for the fiscal year ended Aug. 31, 2004. For additional information, visit www.accenture.com.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.