Press Release

Announcement

FOR IMMEDIATE RELEASE
16 May 2005

Canon Hong Kong Engages COPC to Perform Baseline Assessment of Process Operations

Amherst, NY - Customer Operations Performance Center, Inc. (COPC) has been engaged by Canon Hong Kong Company Ltd. (CHK) to perform a Baseline Assessment of its call center operations. The assessment of its inbound/outbound customer contact center, conducted by COPC Asia Pacific, is the preliminary step in CHK's pursuit of certification to the COPC-2000® Standard.

Established in 1971, CHK functions as a base for the strategic planning, marketing, distribution and technical service support of Canon products to Taiwan and Hong Kong. CHK views the operational process improvement essential to certification to the COPC-2000® Standard as important to Canon's commitment to bringing quality service, customer satisfaction, and innovative products to the business and consumer market.

The COPC-2000® Standard is the first and only certification process designed specifically for the needs of contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations it ensures contact center excellence worldwide.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.