Press Release

Announcement

FOR IMMEDIATE RELEASE
01 Jun 2005

COPC Engaged by Amazon for High Performance Management Techniques Training

Amherst, NY- Amazon.com has engaged Customer Operations Performance Center Inc. (COPC) to provide High Performance Management Techniques (HPMT) training for its operation worldwide. The training is designed to help companies better manage and garner results from their outsourcing initiatives by using a consistent set of management practices for all contact center-related activities. Amazon's goal in implementing COPC's HPMT training is to establish best practices throughout its call centers.

Amazon.com, Inc., a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995. Its selection of the COPC training and framework is consistent with its goal to be "Earth's most customer-centric company."

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.