Press Release

Announcement

FOR IMMEDIATE RELEASE
01 Jun 2005

Monster Engages COPC for Customer Service Provider Training

Amherst, NY - Monster, the web's largest global careers network, has entered into a CSP training engagement with Customer Operations Performance Center Inc. (COPC). The training, which will focus on Monster's 140-seat North American operation, targets the optimization of contact center operational performance. It does so by equipping participants with tools necessary to effectively balance service, quality, and cost while achieving higher levels of client and end-user satisfaction.

Monster, the Internet's most comprehensive job search engine and hiring management resource, was founded in 1994 by Jeff Taylor. The firm is headquartered in Maynard, Massachusetts, with sites in 23 countries worldwide.

COPC was selected by Sr. VP of Monster, Ed Benack, based on his past experience with COPC's success in enabling contact centers to implement a framework that drives best practice processes and optimizes operational efficiencies.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, please email to info@copc.com.