Customer Operations Performance Center Inc.
Hartland Plaza
1717 West 6th Street, Suite 240
Austin, Texas 78703
512-225-0544 phone / 512-225-0527 fax
www.copc.com
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FOR IMMEDIATE RELEASE 19 Oct 2005 |
For additional information, contact |
TrailBlazer Health Enterprises Begins Multi-Site COPC Certification Engagement
Amherst, NY - Customer Operations Performance Center Inc. (COPC) announces that TrailBlazer Health Enterprises, LLC has initiated the process for certification to the COPC-2000® Standard in its customer contact centers in Dallas and Denison, Texas, Richmond, Virginia, and Timonium, Maryland. These centers provide services for Medicare providers and beneficiaries.
TrailBlazer, one of the largest contractors in the United States for Medicare Part A and Part B, views COPC-2000® certification as integral to maintaining its position as a leader in administration of Medicare programs. The rigorous requirements for operational excellence represented by the COPC-2000® Standard supports TrailBlazer's corporate goals of providing high quality, competitively priced and customer-focused service to the Centers for Medicare & Medicaid Services (CMS).
The certification process is expected to be completed in less than twelve months.
About COPC
Headquartered in Amherst, New York, Customer Operations Performance Center Inc. (COPC) is the world’s leading authority on customer contact center and transaction processing services organizations. COPC services clients on a global basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.
The COPC-2000® Standard was developed in 1995; representatives from various customer-focused companies formed an advisory committee to address their concerns about service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola, and Novell. COPC is the only entity authorized to issue certification to the COPC-2000 family of Standards. Several hundred locations in 30 countries are using the COPC-2000® Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.
For additional information about COPC, email to info@copc.com.
About TrailBlazer Health Enterprises, LLC.
TrailBlazer Health Enterprises, LLC, a wholly owned subsidiary of BlueCross BlueShield of South Carolina, administers the Medicare program under contracting arrangement with the Centers for Medicare & Medicaid Services (CMS). As both a Part A intermediary and Part B carrier, TrailBlazer administers some aspect of the Medicare program for beneficiaries and providers in nearly every U.S. state.