2006 Newsroom
- 06 Dec 2006
Citigroup Global Services Achieves Certification to the COPC-2000® CSP Standard Release 4.0
Citibank Global Processing Group Realizes Significant Benefits From Certification Process
- 06 Dec 2006
Highmark Medicare Services Initiates Process for Certification to COPC-2000® CSP Standard
Highmark Medicare Services is a Center for Medicare Services (CMS) contractor. Serving both as a carrier and intermediary, they have administered Medicare contracts and been a valued partner with CMS and Medicaid Services since the program' s inception in 1966.
- 27 Nov 2006
COPC Inc. Names Teresa DiMarco to Head Health Care Practice Services
Teresa has over 25 years of executive management experience in the health care, managed care and insurance industry. As Line of Business Executive in charge of COPC Inc.'s Health Care Practice area, she will drive health care practice execution and offerings with responsibility for business development, product strategy, marketing and client relations.
- 15 Nov 2006
COPC Inc. Launches IAOP Customer Contact Center Leadership Chapter
Global Expert in Contact Center Excellence Establishes Venue for On-going Knowledge Exchange and Discussion
- 02 Nov 2006
Microsoft Customer Service and Global Outsourcing Teams In Asia Pacific Achieve Certification to COPC-2000 VMO Standard
Microsoft Inc. initiated the certification process at its MGSO and Customer Service operations in the Asia Pacific in region as a strategic initiative to drive consistent end-user satisfaction. The certification process is also underway at Microsoft's MGSO in Redmond, Washington.
- 23 Oct 2006
APAC Customer Services, Inc. Engages COPC Inc. to Audit APAC Internal Quality Standards
Relationship Designed to Ensure Process Consistency and End-user Satisfaction
- 20 Oct 2006
Teleperformance Canadian Corporate Centre Achieves Certification to the COPC-2000® CSP Standard Release 4.0
Teleperformance and Customer Operations Performance Center Inc. (COPC Inc.) today announced that Teleperformance's Canadian Corporate Centre, Inbound Customer Contact Centre Services, has been certified to the COPC-2000® CSP Standard Release 4.0.
- 11 Oct 2006
EDS Sydney, NS, Center Achieves Certification to the COPC-2000® CSP Standard Release 4.0
Improved performance and customer satisfaction levels recorded by global technology services leader
- 04 Oct 2006
Multicanal Achieves Certification to the COPC-2000® CSP Standard
Major Latin American entertainment company implements performance management system designed to drive quality service and consistent customer satisfaction.
- 22 Sep 2006
Keynomics and Performance Improvement Consulting Division of COPC Inc. Team to Drive Improvements in Overall Quality of Contact Center Agents
Teaming arrangement focuses on keyboarding weakness affecting the quality process in contact centers.
- 07 Sep 2006
ASG Achieves Certification to the COPC-2000® CSP Standard Release 4.0
Customer Satisfaction and Quality Service are Hallmarks of Longest Running Certified Contact Center
- 05 Sep 2006
Convergys Corporation Improving Customer Satisfaction through Certification to the COPC-2000® CSP Standard
Convergys Set to Improve Customer Satisfaction Through COPC Inc. Certification Process.
- 31 Aug 2006
Minacs Worldwide Inc. Begins Certification to COPC-2000® CSP Standard Process at Its Saskatoon Center.
Minacs Continues to Drive Consistency in Quality Service and Customer Satisfaction Through Certification to the COPC-2000® CSP Standard
- 04 Aug 2006
Proseed Corporation Renews Agreement as COPC Inc. Implementation Partner in Japan
Japanese Firm Renews Commitment to Drive Global Consistency in Contact Center Best Practices
- 03 Aug 2006
Microsoft Initiates Process for Certification to the COPC-2000 VMO Standard
One of the Largest Global Vendor Networks Leverages COPC®
Framework for Effectively Managing Its Third Party Customer Service Providers
- 02 Aug 2006
Xceed Professional Services Enters Agreement to Become COPC Inc. Implementation Partner
Major Mid-Eastern Customer Contact Consulting Practice Joins with Global Leader
- 05 Jul 2006
Sutherland Becomes the First In India to Achieve Certification for Multiple Services to the COPC-2000® CSP Standard
Sutherland Becomes the First In India to Achieve Certification for Multiple Services to the COPC-2000® CSP Standard - Demonstrating Best-in-Class Customer Experience Combined With BPO Operation Performance Improvement
- 18 May 2006
Canon Hongkong First in China to Achieve Certification to the COPC-2000® CSP Standard Release 4.0
Canon Hongkong First in China to Achieve Certification to the COPC-2000® CSP Standard Release 4.0
- 18 May 2006
Microsoft Initiates Process for Certification to the COPC-2000 VMO Standard
COPC Inc. announces that Microsoft Inc. has initiated the process of becoming certified to the COPC-2000 VMO Standard for Vendor Management Organizations.
- 28 Apr 2006
Minacs Achieves Re-Certification to the COPC-2000® Standard
Minacs re-affirms its commitment to high performance by continuing to use the COPC® Performance Improvement System and the COPC-2000® CSP Standard.
- 27 Feb 2006
COPC Engaged by APAC Teleservices, Inc. to Develop Enterprise-wide Internal Audit Methodology
APAC Teleservices, Inc. (Nasdaq: APAC) has engaged COPC to develop an operational audit and assessment methodology for its 11 contact centers operating in the US and Philippines.
- 24 Feb 2006
Xceed Contact Center First in Africa and Middle East to Achieve Certification to the COPC-2000® Standard
Xceed is one of the largest contact centers in North Africa and the Middle East with a capacity of 1200 web-enabled, multi-channel workstations.
- 03 Feb 2006
marcus evans Names COPC's Michael Ferraraccio to Contact Center Summit Advisory Board
marcus evans, producers and promoters of premier business and economic summits for senior decision makers, has named Michael Ferraraccio to their Contact Center Summit advisory board.
