Press Release

Press Information

FOR IMMEDIATE RELEASE
03 Feb 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

marcus evans Names COPC's Michael Ferraraccio to Contact Center Summit Advisory Board

Amherst, NY - marcus evans, producers and promoters of premier business and economic summits for senior decision makers, has named Michael Ferraraccio to their Contact Center Summit advisory board. Mike is Vice President, Business Development with Customer Operations Performance Center Inc. (COPC), the exclusive authorized entity for auditing and certifying compliance to the COPC-2000® Standard, the first and only certification process designed specifically for the contact center industry.

Involved with Contact Center Summits in an unofficial capacity since 2004, Mike has recently been invited to assume an official role as advisory board member. Mike will directly influence the content and quality of future programs and secure speakers recognized as leaders in the industry.

With more than 20 years' experience in the contact center industry, Mike's position at COPC involves responsibility for all business development initiatives for COPC's North American Operations including Performance Improvement Consulting, Certification initiatives for Contact Centers and Vendor Management Organizations, and Training Programs. His considerable expertise and experience working with clients such as Microsoft, Monster, Dell, EDS, and Carlson Leisure Travel Services, makes Mike a valuable addition to the marcus evans team.

About marcus evans and Contact Center Summits

marcus evans is one of the world's leading business information companies delivering intelligence and strategic information through a variety of media, employing 3,000 professionals in 54 offices worldwide. At their Contact Center Summits, peers seek and share advice with leading industry experts to gain valuable insight about common trouble areas and emerging trends. Through case study presentations, think tanks and breakout sessions, delegates remain updated in key areas of interest.

For additional information, visit http://www.contactcentersummit.com/ or contact Ignacio Coello at IgnacioC@marcusevansch.com.

About COPC

Customer Operations Performance Center Inc. (COPC) is the leading global authority on customer contact centers and vendor management organizations. COPC is the only entity authorized to issue certification to the COPC-2000® Standard, a comprehensive operations performance standard that specifies minimum operational requirements in critical functional areas.

For additional information about COPC, visit www.copc.com, email info@copc.com, or call 716-835-4455 ext. 25.