Press Release

Press Information

FOR IMMEDIATE RELEASE
24 Feb 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

Xceed Contact Center First in Africa and Middle East to Achieve Certification to the COPC-2000® Standard

Amherst, NY - Customer Operations Performance Center Inc. (COPC) announces Xceed Contact Center has earned the distinction of being the first in the Middle East and on the African continent to qualify for certification to the COPC-2000® Standard. The center fulfilled the requirements for certification in only nine months following their initial baseline audit conducted by professionals from COPC International.

Xceed is one of the largest contact centers in North Africa and the Middle East with a capacity of 1200 web-enabled, multi-channel workstations. According to Xceed's Chairman and CEO, Dr. Adel Danish, "Certification to the COPC-2000® Standard is considered a strategic step to support the firm's goal of being the premier Egyptian company providing world-class business process outsourcing services for global clients. Xceed views the COPC framework as a high performance management system that provides critical process management, benchmarking, and visibility of key performance results".

In commenting on Xceed's commitment to the operational performance improvement embodied in the COPC-2000® Standard, Dr. Richard North, Managing Director of COPC International, states, "Xceed has done an outstanding job in a relatively short time in bringing their operations into compliance. Overall, this was an exceptionally good implementation coupled with superior operating results."

The COPC-2000® Standard, with its first public release in 1996, is the first and only certification process designed specifically for contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations, it ensures Contact Center Excellence worldwide.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, visit www.copc.com, email info@copc.com or call 512-250-3412.

About Xceed Contact Center

Xceed Contact Center is one of the largest contact centers in North Africa and the Middle East with a capacity of 1200 seats. Xceed provides business process outsourcing services to commercial and government clients, including a number of offshore Fortune Global 500 companies like Microsoft EMEA, Oracle (Global Product Support), General Motors, Neuf Cegetel, and Carrefour. It currently manages programs for clients covering more than 12 countries in 9 different languages. Xceed is the first COPC-2000® certified contact center in Africa, Middle East, as well as in the southern European Nations. One of Xceed's major corporate highlights is the visit of Bill Gates to its premises in Jan 2005.

For additional information, visit http://www.xceedcc.com/.