Press Release

Announcement

FOR IMMEDIATE RELEASE
27 Feb 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

COPC Engaged by APAC Teleservices, Inc. to Develop Enterprise-wide Internal Audit Methodology

Amherst, NY – Customer Operations Performance Center Inc. (COPC) announces APAC Teleservices, Inc. (Nasdaq: APAC) has engaged COPC to develop an operational audit and assessment methodology for its 11 contact centers operating in the US and Philippines. The audit methodology will be based on the assessment areas and key performance criteria drawn from the COPC-2000® Standard framework. Headquartered in Deerfield, Illinois, APAC is a leader in outsourced customer service and sales for clients in financial services, communications, technology, consumer and business products, and other fields.

Citing the need to restructure operations and focus on service delivery and quality while taking advantage of cost reductions, APAC is consulting with COPC to co-author the enterprise-wide proprietary methodology. Once in place, COPC will monitor compliance to the internal requirements at each of the 11 APAC Teleservices locations.

The 12-month engagement, which began in January 2006, is targeted to create consistency, performance improvement and standardization across APAC's total operation, generating a positive impact on customer satisfaction.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center Inc. (COPC) is the world’s leading authority on customer contact center and transaction processing services organizations. COPC services clients on a global basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC-2000® Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola, and Novell. Several hundred locations in 30 countries are using the COPC-2000® Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, visit www.copc.com, email info@copc.com, or call 716-835-4455 ext. 25.