Press Release

Press Information

FOR IMMEDIATE RELEASE
23 Oct 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

APAC Customer Services, Inc. Engages COPC Inc. to Audit APAC Internal Quality Standards

Deerfield, IL and Williamsville, NY - APAC Customer Services, Inc. (NASDAQ: APAC), a leading provider of customer care services and solutions, has engaged Customer Operations Performance Center Inc. (COPC Inc.) as its external auditing arm to assure process consistency across their contact centers. Proven in more than 1,000 in-depth operational field assessments to provide management with the information needed to drive sustained improvement in operational performance, COPC Inc. is recognized as a global expert in contact center excellence. The relationship between APAC and COPC Inc. utilizes best practices from both companies, resulting in a corporate-wide elevated standard of call center performance ensured and validated through third party audit.

Following COPC Inc.'s initial Baseline Assessment of one of APAC's contact centers, APAC approached the performance management company with a unique concept. To assure adherence to its high performance practices, COPC Inc. was engaged to audit APAC's own internally developed processes and approaches, which codify APAC's best practices.

"APAC elected to continue its relationship with COPC Inc., looking to them to provide on-going support in terms of auditing processes we identified as critical to the high standard of performance we want to maintain. We also needed to ensure the consistency of these processes across our operations. Teaming with COPC Inc. is an effective strategy for doing both and for driving consistent and constantly improving operations for our clients," said Dave LaBonte, Senior Vice President, Operations. "COPC Inc.'s third party audit process will ensure that key processes are consistently delivered across our entire network. We've already begun to see results and look forward to the positive impact this will have for our client's and their customers."

"Just as COPC Inc. constantly updates its standards, APAC is committed to continually improving the quality of service we offer our clients' customers," said Bob Keller, APAC's President and CEO. "This new relationship, and the new quality standards that we have implemented as a result, will drive a higher standard of quality interaction for our client's customers."

About APAC Customer Services, Inc.

APAC Customer Services, Inc. (Nasdaq: APAC), headquartered in Deerfield, Illinois, is a leading provider of customer care services and solutions for market leaders in healthcare, financial services, business services, publishing, communications and travel and entertainment industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com

About COPC Inc.

Customer Operations Performance Center Inc. (COPC Inc.) is the world's leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes site certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in 35 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry's oldest, most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefonica, Telstra, and Wipro.