Press Release

Press Information

FOR IMMEDIATE RELEASE
07 Sep 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

ASG Achieves Certification to the COPC-2000® CSP Standard Release 4.0

Williamsville, NY – Customer Operations Performance Center Inc. (COPC Inc.), a recognized global leader in contact center consulting, certification, and training, announces that Account Solutions Group, LLC (ASG) has achieved successful re-certification of its Amherst, New York, call center to the COPC-2000® CSP Standard Release 4.0. The 2006 audit marks the eighth consecutive time since 1998 that ASG has qualified for certification or re-certification to the COPC-2000® CSP Standard, reaffirming its commitment to quality customer service and giving it the distinction of being the longest running certified call center in the world.

In order to maintain certification, ASG undergoes extensive and rigorous annual operational and performance evaluations conducted by COPC Inc.

ASG was acquired in 2004 by ICICI OneSource, a leading Indian business process outsourcing (BPO) services firm providing customized solutions to FTSE 100 and Fortune 500 companies in financial services, telecom, utilities and healthcare. Several ICICI OneSource sites are also certified to the COPC-2000® CSP Standard.

Brian Peek, Senior VP Director of Support Services of ASG, has taken part in each of ASG's eight annual audits. Regarding the upgrade to the COPC-2000® CSP Standard Release 4.0, which became effective in June 2005, Peek states, "The significant evolution of Release 3.0 to 4.0 is the inclusion of key cost metrics that have helped ASG drive cost out of the business. With continued focus by our clients on rate compression, Release 4.0 has helped ASG remain strong in performance, quality and service, while reducing costs to maintain its margins."

Peter Bloom, President and Co-founder of COPC Inc. further attributes ASG’s success to their history of consistently high client satisfaction, revenue, quality and service performance.

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes site certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in 35 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the, most rigorous and only high performance set of global best practices and performance metrics that simultaneously increases customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, General Motors, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.

About Account Solutions Group, LLC
Founded in 1995, Account Solutions Group is located in Amherst, NY with a staff of over 500. ASG's founders were the recipients of the 2001 Entrepreneur of the Year Award from Ernst and Young, as well as receiving the Amherst Chamber of Commerce's Business of the Year Award in 2001.

About ICICI OneSource
ICICI OneSource (www.icicionesource.com) is among India’s leading BPO service companies providing customized solutions to FTSE 100 and Fortune 500 companies in financial services, telecom, utilities and healthcare. ICICI OneSource is certified to the COPC-2000® CSP Standard Release 3.4 for inbound customer service, back office and collections, and was also the first Indian BPO company to adopt BS 7799 security standards. The company currently employs over 7,000 employees across eleven offshore delivery centers in Amherst, USA, Bangalore and Mumbai and has in-market teams in the US and in the UK.