Press Release

Press Information

FOR IMMEDIATE RELEASE
18 May 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

Canon Hongkong First in China to Achieve Certification to the COPC-2000® CSP Standard Release 4.0

Amherst, NY - Customer Operations Performance Center Inc. (COPC Inc.) announces that the Canon Hongkong Co., Ltd. (CHK) inbound/outbound customer contact center has become the first in China to become certified to the COPC-2000® CSP Standard Release 4.0.

The COPC-2000® CSP Standard is the first and only certification process designed specifically for the needs of contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations it ensures contact center excellence worldwide.

"The COPC® Performance Management System has greatly helped our company in establishing performance measurement mechanisms and benchmarking our performance against high standards," said Mr. Kensaku Konishi, President and CEO, Canon Hongkong Co., Ltd.

Since initiating the certification process in April 2005, CHK has seen a 46% improvement in its consumer product call center service, as well as a significant increase in face-to-face service level. Handling time decreased while customer satisfaction has improved.

Established in 1971, CHK functions as a base for the strategic planning, marketing, distribution and technical service support of Canon products to Hong Kong and Taiwan. Its global headquarters, Canon Inc., was founded in Japan in 1937.

The Canon products marketed and serviced by CHK include consumer imaging products such as digital cameras, lenses, digital camcorders, printers, projectors, and scanners, as well as business imaging products such as facsimiles, digital black/white and color copiers. The customer service units of CHK provide technical support hotline service for consumer imaging products, on-site repair service dispatch, and contract administration for business imaging products. The Customer Care Centre provides carry-in repair service for consumer imaging products. Additional information is available at www.canon.com.hk .

CHK views the operational process improvement essential to certification to the COPC-2000® CSP Standard as important to Canon's commitment to bringing quality service, customer satisfaction, and innovative products to the business and consumer market.

About COPC Inc.

Headquartered in Amherst, New York, COPC Inc. is the world’s leading authority on customer contact center and transaction processing services organizations. COPC Inc. services clients on a global basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States.

The COPC-2000® CSP Standard was developed in 1996; representatives from various customer-focused companies formed an advisory committee to address their concerns about service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola, and Novell. COPC Inc. is the only entity authorized to issue certification to the COPC® Family of Standards. Several hundred locations in 30 countries are using the

COPC® Family of Standards to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.