Press Release

Announcement

FOR IMMEDIATE RELEASE
05 Sep 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

Convergys Corporation Improving Customer Satisfaction through Certification to the COPC-2000® CSP Standard

Williamsville, NY – Customer Operations Performance Center Inc. (COPC Inc.) announces that Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, has begun the process of contact center certification to the COPC-2000® CSP Standard at three international locations.

Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 72 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys’ vision is to be acknowledged as the best in the world at enabling organizations everywhere to enhance the value of their relationships with customers and employees.

The COPC-2000® CSP Standard is the first certification process designed specifically for the needs of contact centers. It has been proven in over 800 field assessments to provide management with information needed to drive sustained improvement in operational performance. Certification to the Standard creates the ability to realize cost improvements, enhance service delivery, and increase customer satisfaction. This is seen by Convergys as strategic in carrying forward its commitment to bring together world-class resources, software, and expertise to help create valuable relationships between clients, their customers, and employees.

The recent move toward certification to the COPC-2000® CSP Standard marks another initiative in a long history between Convergys and COPC Inc. Several of the organization's sites have been certified to the Standard in the past. COPC Inc. has also been involved in providing performance improvement consulting and training for Convergys.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 72 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.

(Convergys and the Convergys logo are trademarks of Convergys Corporation.)

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes site certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in 35 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, General Motors, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.