Press Release

Announcement

FOR IMMEDIATE RELEASE
31 Aug 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

Minacs Worldwide Inc. Begins Certification to COPC-2000® CSP Standard Process at Its Saskatoon Center.

Williamsville, NY – Customer Operations Performance Center Inc. (COPC Inc.) announces that Business Process Outsourcing (BPO) provider Minacs Worldwide Inc. is beginning the process of certifying its Saskatoon, Saskatchewan, Canada contact center to the COPC-2000® CSP Standard. The Saskatoon location provides customer service and technical support for the consumer industry.

Minacs and COPC Inc. have an on-going, five-year relationship. During that time, Minacs has developed an in depth, practical understanding of the COPC® Performance Management System and has experienced its significant effectiveness in lowering costs while improving service, quality, and customer satisfaction. The Minacs Peterborough, Ontario center achieved re-certification to the COPC-2000® CSP Standard earlier this year with customer satisfaction at 100 percent. The Saskatoon initiative represents the fourth Minacs location to pursue contact center excellence through certification, and the implementation of the COPC® Performance Management System.

The COPC-2000® CSP Standard, with its first public release in 1996, is the first and only certification process designed specifically for Customer Service Provider (CSP) contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations, it ensures Contact Center Excellence worldwide.

About Minacs
Minacs Worldwide Inc. is a provider of customized BPO solutions for contact centers, marketing services and back office administration. With more than 6,000 employees operating from locations in Canada, the United States and Europe, Minacs partners with clients in the automotive, financial services, telecom and technology, public sector and consumer products industries. For more information, visit www.minacs.com.

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes site certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in 35 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, General Motors, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.