Press Release

Press Information

FOR IMMEDIATE RELEASE
04 Aug 2006

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

Proseed Corporation Renews Agreement as COPC Inc. Implementation Partner in Japan

Williamsville, NY – Customer Operations Performance Center Inc. (COPC Inc.), a recognized global expert in contact center excellence, and Proseed Corporation have renewed a strategic agreement that authorizes Proseed to administer certification to the COPC® Family of Standards in Japan. The existing agreement between COPC Inc. and Proseed was entered into seven years ago.

Proseed Corporation is the exclusive Implementation Partner for COPC Inc. training and contact center certification in Japan. Acting as a local market presence, the organization is positioned to extend COPC Inc.'s global footprint that provides seamless delivery of best practices in contact center operations worldwide.

"Proseed is a valued, long-term business partner," said Alton Martin, CEO and co-founder of COPC Inc. "The development of a close relationship with Proseed and their clients represents a true hallmark of achievement for our respective companies. We look forward to a continuing successful partnership."

As COPC® Certified Auditors of the COPC® Performance Management System, selected Proseed staff have completed a rigorous training program which includes participation in several joint audits with COPC Inc. auditors. As a result, they are fully qualified to deliver implementation of the COPC® Performance Management System, as well as certify entities to the COPC® Family of Standards.

The COPC-2000® CSP Standard, with its first public release in 1996, is the first and only certification process designed specifically for Customer Service Provider (CSP) contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations, it ensures Contact Center Excellence worldwide.

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes site certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in 35 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s oldest, most rigorous and only high performance set of global best practices and performance metrics that simultaneously increases customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, General Motors, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.