2007 Newsroom

• 05 Nov 2007
  Teleperformance Canada is Certified for the Second Consecutive Year
  
  
  
  
• 11 Oct 2007
  Global Customer Service Authority COPC Inc. CEO to Speak at Upcoming Contact Center Conference
  
  
  
  
• 13 Sep 2007
  Sony Hong Kong Customer Service Division Achieves Re-Certification to COPC-2000® CSP Standards
  
  
  
  
• 27 Aug 2007
  Global Customer Service Authority COPC Inc. Moves Worldwide Headquarters to Austin
  
  
  
  
• 21 Aug 2007
  COPC Inc. Recertifies Microsoft Customer Service and Global Outsourcing Teams in Asia Pacific on the Outsourcing Management Industry Standard
  
  A Sustained Commitment to Operational Excellence Helps Microsoft Receive COPC Inc.'s First-Ever VMO Recertification
  
  
• 28 Jun 2007
  Desjardins Contact Centers Take Initial Step for Certification to the COPC-2000® CSP Standard
  
  Centers in Gaspé and Lévis to Undergo COPC® Baseline Assessment
  
  
• 9 May 2007
  Teleperformance Poised to Implement COPC-2000® CSP Standard in Multiple Locations
  
  Teleperformance is the first organization in The Americas to implement this approach, which is key to a widespread adoption of the COPC-2000® CSP Standard.
  
  
• 07 May 2007
  CIC Korea Customer Support Center Achieves Certification to COPC-2000® CSP Standard
  
  CIC Korea holds that an on-going record of satisfactory results can only be obtained through achieving consistency across cost effective, process driven contact center operations. Certification to the COPC-2000® CSP Standard has positioned the organization to be successful in this regard.
  
  
• 25 Apr 2007
  COPC Inc. to Assess Ford Motor Company Customer Relationship Center
  
  Customer Operations Performance Center Inc. (COPC Inc.) announces that they have entered into an engagement with Ford Motor Company to provide a baseline assessment of their Customer Relationship Center located in Melbourne, Florida.
  
  
• 24 Jan 2007
  HealthNow New York Continues to Qualify as Among Best in Customer Service Center Performance
  
  Customer Operations Performance Center Inc. (COPC Inc.), global experts in contact center excellence, announces that HealthNow New York Inc. has achieved re-certification to the COPC-20007reg CSP Standard Release 4.0 for Customer Service Providers at both of its inbound customer service contact centers.
  
  
• 17 Jan 2007
  Teleperformance Canada Hosts Seminar Following Certification to the COPC-2000® CSP Standard
  
  COPC Inc. CEO, Alton Martin, to Present on the Value and Benefits of the COPC® Framework
  
  
• 15 Jan 2007
  Citizens Bank of Canada Selects Certification to the COPC-2000® CSP Standard Release 4.0
  
  Customer Operations Performance Center Inc. (COPC Inc.) announces that Citizens Bank of Canada has initiated the process for certification to the COPC Release 4.0 for Customer Service Providers at its National Contact Centre in Vancouver, British Columbia.
  
  
• 08 Jan 2007
  COPC Inc. is Founding Vendor Member of Customer Management Professional Club
  
  Customer Operations Performance Center Inc. (COPC Inc.) has signed with independent customer management organization, Greater China CRM (GCCRM), as a Founding Vendor of its Customer Management Professional Club (CMPC).
  
  
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