Press Release
Press Information
FOR IMMEDIATE RELEASE
27 Aug 2007
Contact: Heather Beckel Guntert
512-288-4054
heather@iandocom.com
Global Customer Service Authority COPC Inc. Moves Worldwide Headquarters to Austin
(Austin, Texas) — Customer Operations Performance Center Inc. (COPC Inc.), the world’s leading authority on operations management and performance improvement for service operations, announces the recent relocation of its international corporate headquarters from New York to Austin, Texas. COPC Inc. provides consulting, training and certification services to buyers and providers of customer service, customer contact center and business process outsourcing operations.
Company co-founder and CEO Alton Martin says COPC Inc. an emerging growth company expected to double its number of employees within the next few years, is a natural fit with a technology savvy, high-performance, entrepreneurial city like Austin.
“Positioning COPC Inc.’s headquarters here in Austin seemed like a prime opportunity for a real synergistic relationship with our host city,” said Martin. “Austin has a global reputation as a leading service market, an ever-expanding labor pool of highly educated and skilled professionals, and an abundance of diverse economic opportunities. And of course, several major call centers call Austin home, as do some of our major clients.”
COPC Inc.’s current Austin clients are Harte-Hanks, Apple and Transworks Minacs. The company is also actively involved in the Austin Call Center Alliance.
COPC Inc. brings with it a global footprint extending to 50 countries throughout Latin America, Europe and the Asia Pacific region, as well as a North American client base that includes Accenture, several BlueCross BlueShield organizations, GM, Genesys, HP, IBM, Microsoft, Monster, On Line Support, Rogers, and Teleperformance.
COPC Inc. relocates to Austin at the same time the company achieves significant new business success. New clients in 2007 include Caterpillar, Circuit City, Ford, PRG Schultz, Sprint Nextel and Verizon.
Martin says COPC Inc. will now be holding most of the company’s North American COPC® Service Operations Excellence global best practices training offerings in Austin. This will certainly draw customer service executives and managers from across the country to visit the Capital City. COPC Inc. offers public training sessions here in their new hometown, open to anyone interested in improving customer service.
“We welcome COPC Inc.’s center of operations being so near our Austin location,” said Tann Tueller, corporate officer and vice president, Harte-Hanks, Inc., a worldwide direct and targeted marketing company with a significant presence in Greater Austin. “COPC Inc. has helped us achieve continuous improvement, so its presence here is bound to contribute significantly to Austin’s image as a center of service excellence.”
About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. Since 1996, COPC Inc. has helped more than 1,000 organizations in 50 countries improve customer service by using the COPC® Family of Standards, the industry’s first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability.
For further information, please visit www.copc.com.