Press Release

Announcement

FOR IMMEDIATE RELEASE
07 May 2007

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

CIC Korea Customer Support Center Achieves Certification to COPC-2000® CSP Standard

Williamsville, NY – Customer Operations Performance Center Inc. (COPC Inc.) announces that Customer Interaction Center Korea Inc. (CIC Korea) has earned certification to the COPC-2000® CSP Standard for Customer Service Providers. CIC Korea serves as a customer support center handling inbound technical support and customer service.

COPC-2000® CSP Standard, the first and only certification process designed specifically for the needs of contact centers, provides a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations that ensures contact center excellence worldwide.

CIC Korea holds that an on-going record of satisfactory results can only be obtained through achieving consistency across cost effective, process driven contact center operations. Certification to the COPC-2000® CSP Standard has positioned the organization to be successful in this regard. Bong Chae Ha, Executive Director, CIC Korea, stated, "The journey through the COPC® Certification Process enabled CIC Korea to grow and improve. The opportunity to review and organize our contact center operations around an established framework was very valuable."

"COPC Inc. congratulates CIC Korea on their achievement and their on-going commitment to contact center excellence," said COPC Inc. CEO and Co-Founder, Alton Martin.

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes operational certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in more than 50 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.

About CIC Korea (CICK)
Headquartered in Seoul, Korea, Customer Interaction Center Korea Inc. is a specialized customer care service provider founded in May 2001 as a joint venture between Seoul-based Dacom Corporation and Tokyo-based Trans Cosmos. CICK had sales of $77 million in 2006.