Press Release

Announcement

FOR IMMEDIATE RELEASE
08 Jan 2007

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

COPC Inc. is Founding Vendor Member of Customer Management Professional Club

Williamsville, NY – Customer Operations Performance Center Inc. (COPC Inc.) has signed with independent customer management organization, Greater China CRM (GCCRM), as a Founding Vendor of its Customer Management Professional Club (CMPC). As a global expert in contact center excellence with a proven track record across a wide range of industries covering the entire customer lifecycle, COPC Inc. brings considerable knowledge and experience to the organization.

CMPC was established to provide a networking platform across China for persons involved in the Customer Management industry. Through CMPC, professionals are presented with opportunities to share experience and develop relationships that in turn enrich the industry itself. Those working in any area of customer management, such as marketing, service, sales, branding, or advertising, will benefit from membership. In brief, anyone whose role is to interact with customers on some level will find CMPC an excellent resource.

For additional information about CMPC, visit http://www.gccrm.com/eng/club_vendor_eng.jsp

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes operational certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in more than 50 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.

About GCCRM
Founded in 2001,GCCRM is an independent Customer Management organization headquartered in Shanghai, China. Through evaluation, enhancement and benchmarking with best practices, GCCRM helps organizations to roadmap their customer management. GCCRM's program utilizes awards, training, research, and an internet portal to support its methodology. For more information, www.gccrm.com