Press Release

Announcement

FOR IMMEDIATE RELEASE
17 Jan 2007

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

Teleperformance Canada Hosts Seminar Following Certification to the COPC-2000® CSP Standard

Williamsville, NY – Customer Operations Performance Center Inc. (COPC Inc.) announces its participation in a seminar for senior Canadian contact center executives hosted by Teleperformance Canada. The by invitation only event will be held in February, 2007 at the Park Hyatt, Toronto, Ontario.

The seminar is designed to both communicate the significance of Teleperformance's achievement in becoming certified to the COPC-2000® CSP Standard Release 4.0, as well as provide an opportunity for attendees to learn best practices in contact center management and performance improvement.

Alton Martin, co-founder and CEO, COPC Inc., has been invited to speak at the event. In a presentation titled, "The Advantages of Working with Firms Certified to the COPC-2000® CSP Standard", Alton will discuss ways in which certification adds value and translates into benefits not only for the organization that earns the certification, but beyond that to its clients and customers.

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes operational certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in more than 50 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.

About the Teleperformance Group
Teleperformance (Euronext: FR 0000051807), the world's #2 provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2005, the Teleperformance Group achieved € 1,196 million revenues (US$ 1,485 million - exchange rate: € 1 = US$ 1.24). The Group operates about 46,000 computerized workstations, with more than 60,000 employees (Full-Time Equivalents) across 269 contact centers (including 102 contact centers directly managed in clients' premises) in 42 countries, and conducts programs in more than 51 different languages on behalf of a diversified client base of major international companies.