Press Release

Press Information

FOR IMMEDIATE RELEASE
9 May 2007

For additional information, contact
Catherine Nowocien, 716-835-5041
copc@graytoncompany.com

Teleperformance Poised to Implement COPC-2000® CSP Standard in Multiple Locations

Salt Lake City, UT and Williamsville, NY - Teleperformance and Customer Operations Performance Center Inc. (COPC Inc.) announce that COPC Inc. has certified the Teleperformance internal audit process for its contact centers in The Americas. This approves Teleperformance to use their own staff to conduct COPC® Baseline Assessments and provide structured support, essential steps toward achieving certification to the COPC-2000® CSP Standard.

Teleperformance is the first organization in The Americas to implement this approach, which is key to a widespread adoption of the COPC-2000® CSP Standard. Six COPC® Certified Auditors will assist Teleperformance management to drive operational improvement across the enterprise, ensuring the consistency of its operations in meeting the high performance levels dictated by the COPC-2000® CSP Standard.

Dominic Dato, CEO of TeleperformanceUSAGroup commented, "Teleperformance has been, is, and will continue to be, committed to certification to the COPC-2000® CSP Standard because we are seeing significant, tangible benefits to our clients and our internal operations as a whole. From a client perspective, we have seen gains in productivity, cost efficiencies and strong customer satisfaction scores. Regarding our internal operations, the COPC-2000® CSP Standard is designed specifically for our industry and helps us drive superior results via a common management framework we can apply across multiple client operating models.

We see COPC Inc.'s certification of our internal audit process as a major achievement toward implementing the COPC® Performance Management System throughout our organization. Teleperformance has invested a great deal of time, money, and effort to reach this industry leadership milestone. I would like to thank COPC Inc. for their support and guidance throughout this initiative. I also want to thank our Teleperformance team for their passion and commitment in making this achievement a reality."

"COPC Inc. is very pleased to continue our long-term relationship with Teleperformance USA, a member of Teleperformance Group, one of true global leaders in the contact center and BPO industry," said Alton Martin, CEO and Co-Founder of COPC Inc. "Our relationship includes Teleperformance taking leadership positions, not just by committing to and achieving certification to the COPC-2000® CSP Standard, but more significantly, by internalizing it as an integral component of their own performance management system. This reinforces Teleperformance's capability to deliver on the promise of consistent performance regardless of geography, site, or service provided. Teleperformance is literally years ahead of its competition in this respect and the first global leader to implement the COPC® Multi-Location Approach. We believe this positions them excellently to continue to grow at rates well above the industry average."

About Teleperformance
Teleperformance (Euronext:FR 0000051807), the world's co-leading provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2006, the Teleperformance Group achieved €1,385 million revenues (US$1,824 million - exchange rate at December 31st, 2006: € = US$1.317).

The Group operates nearly 56,500 computerized workstations with more than 70,000 employees (Full-Time Equivalents) across 263 contact centers (including 91 contact centers directly managed in clients' premises) in 42 countries, and conducts programs in more than 60 different languages and dialects on behalf of major international companies operating in various industries.

For more information, visit: www.teleperformance.com

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes operational certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in more than 50 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro.