Press Release

FOR IMMEDIATE RELEASE
08 May 2009

COPC Inc.
Lezli Harrell
lharrell@copc.com

COPC Inc. Benchmarking Article Chosen as Editor's Pick

Alton Martin Writes How Your Contact Center Stacks Up, So Your Business Can Stand Out

AUSTIN, Texas - Alton Martin, CEO of COPC Inc., has been chosen as this month's "Editor's Pick" by CustomerThink for his latest article on benchmarking. The article features a case study, focusing on how benchmarking can help organizations learn how they measure up against key competitors, to improve customer satisfaction and ROI. Martin encourages call centers and companies to ensure the data being measured is accurate and can be applied to unique goals.

Read the article on the CustomerThink Web site at http://www.customerthink.com/