Learn How We Have Helped Our Clients
COPC Inc. is an industry leader in performance improvement for customer operations throughout the world. The most meaningful validation of our work comes directly from the results that our clients have achieved.
In the case studies listed below, you will find success stories from our consulting, training, and certification services. Learn how we have helped our clients and the ways our clients have benefited from working with COPC Inc.
Download case studies here:
- North American Telecom Collections Improves Bad Debt, Churn, and Right Party Connects
- Major Retailer Improves CX Operations with Customer Journey Mapping
- Groupon Achieves Millions in Savings
- UWV Improves Operational Performance through Certification
- Sunshine Insurance Improves Operations through Certification
- Hyatt Improves Conversion Rate and Customer Satisfaction
- Citigroup Improves Performance with Certification and Six Sigma
- Service Experts Improve Performance by Contract Restructuring
- Vendor Alignment Increases Customer Satisfaction
- U.S. Electronics Retailer Improves CSAT, Cost and Sales
- Telecom Provider Increases Customer Satisfaction
- Nuon Improves Performance through Certification