White Papers and Articles:
Examine Industry Best Practices

Customer contact operations are always changing.  Technologies improve, customer expectations evolve and new techniques for performance improvement are developed. In the white papers available here, senior leaders at COPC Inc. examine industry best practices. These materials provide an in-depth review of key operational areas, with a focus on performance improvement for call centers, vendor management organizations, and other types of customer experience operations.

White Papers

Articles

CRM Magazine Winter 2013
Use Mining Data to Improve Your Long-Term Value
by Kathleen Jezierski, COPC Inc. President and COO