COPC® Implementing Six Sigma in Call Centers Training
The only Customer Call Center Six Sigma programs where you can achieve COPC® Yellow Belt Certification specific to the customer contact center industry.
This training program presents Six Sigma tools that improve service, quality, revenue and cost in customer contact centers.
High Impact Objectives
- Use Six Sigma tools and analysis on data from your own customer contact center operations to dramatically show the positive impact of Implementing Six Sigma in your Contact Center operations.
- Learn how Six Sigma methods can manage metric performance: set priorities, specification limits, and the Six Sigma Scorecard.
- Understand when to use each Six Sigma tool with specific guidelines for the customer contact center industry.
- Prevent excessive "numbers crunching" that inhibits performance improvement.
- Implement tools to more effectively install, deploy, and improve the ROI of the COPC® Family of Standards for Vendor Management Organizations (VMOs) or Customer Service Providers (CSPs).
Class participants who score a minimum of 90% or higher on the final exam will earn a COPC® Yellow Belt certification specific to the customer contact center industry.
For additional information, email info@copc.com.
