Certification Services
The COPC® Certification process provides a rigorous and balanced system for
call center performance, empowering you to measure and improve all
customer-touch activities. We take a holistic approach, educating your
management team to enhance operations by:
- Balancing service, quality and cost
- Setting high-performance benchmark targets
- Using objective data to monitor results
- Setting and striving for realistic goals
- Consistently meeting performance requirements and client expectations
Certification to the COPC® Family of Standards, the most rigorous and
prestigious measurement system in the call center industry, empowers
your staff to cost-effectively provide a sustainable level of superior client
service. The programs include professional consulting, training, installation
and benchmarking services designed to maximize organizational efficiency and
productivity. All COPC Inc. certification courses are administered by seasoned
call center experts and are especially beneficial for Customer Service Provider
and Vendor Management Organizations.
Review the list of distinguished companies who have benefited from COPC Inc. Certification.
For more information on the COPC-2000® CSP Standard or COPC-2000 VMO Standard, refer to our Standards section or contact us today.